Our Business

Our vision is to make Lloyds TSB the best financial services company, first in the UK and then in markets all over the world.

What will such a company look like? One that's a great place for our people to work. That's a great place for our customers to do business. And that generates great returns for our shareholders.

Of course, it's one thing to define a strategy. Achieving it is something quite different. What makes us so confident that we'll get there? Well, we have a number of strengths that make us stand out from the competition:

• We know how to develop customer relationships by understanding their needs and finding the perfect products and services for customers, time after time.
• We have a much better reach than most of our competitors in our distribution channels. For example, we have one of the largest network of branches, '24/7' telephone support and a '5 star' rated internet banking site.
• We are able to offer customers a broad range of products - including Scottish Widows pensions, Cheltenham and Gloucester mortgages, consumer loans from UKRB and specialised services for businesses of all sizes through Business Banking and Corporate Banking. We also have more current accounts than any other bank in the UK.